Revised and effective beginning Feb 6, 2019
To request a copy of our previous Terms & Conditions, please contact us by emailing firstname.lastname@example.org
The following Terms of Service (“Terms”) between you (“you” or “your”) and SHOP ANNIE CASALE describes the terms and conditions on which you may access and use the SHOPANNIECASALE website located at www.shopanniecasale.com (the “Site”, “Sites”), and related services including Annie Casale’s product sale services (together with the Site and SHOPANNIECASALE Content, as defined below, the “Services”). By accessing or using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.
YOUR USE OF THE SITES CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE ANY OF THE SITES. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITES.
1.) TYPES OF ORDERS - DEFINITIONS
• MTO - Made To Order (PREORDER — specially made for your order)
• RTS - Ready To Ship (PREMADE/IN-STOCK — the product is already made, not specific for your order)
• SPECIAL ORDER - (Not available at shopanniecasale.com at the time of purchase, please note that Special Order Items always adhere to the same policies as MTO items, unless your order invoice specifically states otherwise)
CONTACTING SHOP ANNIE CASALE ABOUT YOUR ORDER
To contact Annie Casale for any reason related to your order, you may email Shopanniecasale@gmail.com or contact through Etsy.
By purchasing from shopanniecasale.com you agree that 24 hours after your order is placed Shop Annie Casale can deny requests to change the order. This includes Product, Size, Color, Length, Shipping Address, & etc. If you request an Order Change within 24 hours of placing your order, we will cancel your existing order and you may place a new order online at shopanniecasale.com.
You can estimate the date that your order will ship with the following guide:
• up to 7 business days for RTS items to ship
• up to 6 weeks (45 days) for PREORDER items to ship
• up to 6 weeks (45 days) for orders which contain both PREORDER and RTS items to ship.
ALL ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
CUSTOM ORDERS AND PRE ORDERS ARE NOT RETURNABLE UNLESS DAMAGED. IF GARMENT IS DAMAGED IN ANY WAY- PLEASE CONTACT SHOPANNIECASALE@GMAIL.COM WITHIN 24 HOURS OF RECEIVING PRODUCT.
PROOF OF DELIVERY
SHOPANNIECASALE considers postal tracking Delivery Confirmation as proof of delivery, and SHOPANNIECASALE assumes no liability whatsoever for items lost or stolen if tracking information indicates the order was shipped by us and delivered to you. In the event that our records indicate we shipped your order, and USPS records indicate the order was delivered to the specified address stated on your Order Invoice, then it is your responsibility to contact USPS, neighbors, family, friends, or others who may have moved or otherwise placed your package elsewhere without your knowledge.
PREORDER/MADE-TO-ORDER (MTO) Purchase, Processing & Shipment
PREORDER/MTO items are clearly marked on each product page and it is the responsibility of the customer to read and understand the options selected during purchase. SHOPANNIECASALE does not offer refunds for MTO/RTS selection mistakes - please take your time and read the item and option descriptions and selections prior to purchase. You may cancel your PREORDER/MTO order within 24 hours for a full-refund issued in the payment form used at purchase. After 24 hours have passed since the time of purchase all PREORDER/MTO orders are final. Because these items are specially made for your order, I require the ability to proceed constructing your order items after 24 hours from purchase. All MTO/PREORDER items require an estimated 6 weeks from the date of payment prior to shipment.
The exact time required to receive your PREORDER/MTO items may vary depending on current conditions - be aware that these items are offered without guarantee of exact time-to-ship unless buyer and seller have communication via email records with specific date needed by.
If you require your order item(s) for a specific holiday, party or other event with a firm date, we advise purchasing from items listed as Ready-To-Ship. Shipment will occur via the USPS service (Ground, First-Class, Priority, etc.) selected during checkout. An automated tracking number will be sent via email when your shipping label is printed and your order is queued for shipment. Please note that there may be occasional delays (up to 48 hours) from the time your shipping label is printed and when the tracking information updates. All shipping times are stated by the USPS service method of your choice and SHOPANNIECASALE assumes no responsibility for carrier services, delays, lost packages, & etc.
Customers assume all costs associated with declaration value in accordance with their countries duties and tariff laws. Delays may occur due to customs. Please contact USPS if you have concerns about shipments to your location.
Customers who do not reside in the state of Florida pay no sales tax. Florida customers pay 7% sales tax at checkout . SHOPANNIECASALE will not be held liable for unauthorized transfers of goods between states, please contact your local governance for guidance on applicable tax laws where appropriate.
DISCOUNTS & COUPONS
SHOPANNIECASALE occasionally sends special offers and coupons to customers who receive our newsletter. If you have received a coupon via email or other SHOPANNIECASALE marketing you will find the appropriate place to enter the coupon code immediately preceding payment. Your cart amount should adjust prior to payment if the coupon code is valid. Only one coupon may be entered per purchase and coupons cannot be combined with special sales or other discounts. SHOPANNIECASALE reserves the right to refund orders placed with combined discounts.
While SHOPANNIECASALE will never intentionally mislead customers about the color of the products offered for sale, SHOPANNIECASALE makes no guarantee that your computer, phone, or tablet monitor will correctly display the color of the item being offered for sale. I suggest viewing a product on numerous devices to try and determine the best shade.
Contact Information. Please send any questions or comments, or report violations of these Terms, to SHOPANNIECASALE at SHOPANNIECASALE@GMAIL.COM